Privacy Policy
SMARTDESK IT SOLUTIONS (PTY) LTD trades online as SmartDeskit, a South African ecommerce technology store.
Effective date: 28 May 2026
Last updated: 28 May 2026
SmartDeskit is committed to protecting customer privacy and processing personal information lawfully, reasonably and securely in accordance with South Africa’s Protection of Personal Information Act, 4 of 2013 (POPIA), where applicable.
Who we are
Company: SMARTDESK IT SOLUTIONS (PTY) LTD
Trading name: SmartDeskit
Registration: 2025/211081/07
Address: 12 Swan Crescent, Eastwood, Pietermaritzburg, KwaZulu-Natal, 3201, South Africa
Email: info@smartdeskit.co.za
Website: https://www.smartdeskit.co.za
Information we collect
We may collect customer name, company name, email address, telephone number, billing address, delivery address, order information, account details, payment status, refund details, support messages, IP address, browser/device information, website usage information, cookies and fraud-prevention information.
How we collect information
We collect information directly from customers during checkout, account registration, support requests, newsletter signup and contact forms. We may also collect technical information automatically through the website and receive limited order, stock, delivery or payment information from service providers where lawful.
Why we process information
We process personal information to operate the online store, process orders, verify payments, confirm stock, arrange delivery, provide customer support, handle returns and warranties, prevent fraud, improve the website, send service notices, comply with legal obligations and maintain business records.
Legal basis
We process personal information based on customer consent, performance of a contract, legal obligations, legitimate business interests and protection of customer interests where applicable.
Cookies
The website may use cookies and similar technologies to support cart functionality, account login, analytics, security, saved preferences and website performance. Customers may disable cookies in their browser, but some store features may not work correctly.
Sharing information
We do not sell personal information. We may share only necessary information with payment processors, courier partners, supplier or distributor fulfilment partners, hosting providers, IT/security providers, professional advisers and regulators where required by law.
Payment data
Payment information is processed through approved third-party payment providers. SmartDeskit does not store full card numbers on the website.
International transfers
Where personal information is processed or stored outside South Africa by a service provider, we take reasonable steps to ensure appropriate safeguards are in place.
Security
The website uses HTTPS/SSL. We use reasonable technical and organisational safeguards such as access controls, secure hosting, password protection, plugin updates and administrative controls to protect customer information.
Retention
We keep order, tax, warranty, support and account records only for as long as needed for business, legal, tax, warranty and customer support purposes.
Customer rights
Customers may contact us at info@smartdeskit.co.za to request access to their personal information, correction of inaccurate information, deletion where legally permitted, objection to processing, withdrawal of consent where applicable, or details of third parties who have received their information.
Direct marketing
We may send marketing only where permitted by law or where the customer has consented. Customers can opt out at any time.
Children
The website is intended for customers who are 18 years or older, or who have permission from a parent or legal guardian.
Data breaches
If a personal information breach occurs and notification is legally required, SmartDeskit will take reasonable steps to investigate, reduce harm and notify affected parties and/or the Information Regulator where required.
Information Officer
The Information Officer can be contacted at info@smartdeskit.co.za.
Complaints
Customers may contact SmartDeskit first at info@smartdeskit.co.za. Customers may also lodge a complaint with the Information Regulator South Africa through the official Information Regulator website.